Get in Touch
Our team is ready to assist you with bookings, inquiries, or any support you need for your luxury BnB experience across Kenya.
Call Us
Speak directly with our support team for immediate assistance
+254 725 167 247Available 24/7
Message us for quick responses and easy communication
Chat on WhatsAppTypically replies within minutes
Send us a Message
Fill out the form below and we'll get back to you as soon as possible
Support Hours
For urgent issues during your stay, please call our emergency line for immediate assistance.
Quick Help
Booking Issues
Having trouble with your booking? Check your confirmation email or contact us immediately.
Property Issues
Report any issues with your accommodation directly through your booking dashboard.
Payment Problems
M-Pesa, card, or mobile banking issues? Our payment support team can help resolve them quickly.
Emergency During Stay
If you're experiencing an emergency at your booked property:
Frequently Asked Questions
Quick answers to common questions about our services
What's the fastest way to get support?
For immediate assistance, call +254 725 167 247 available 24/7. For non-urgent matters, WhatsApp typically gets the fastest response.
How quickly will I get a response to my email?
We aim to respond to all emails within 24 hours. For faster response, consider calling or using WhatsApp during business hours.
Can I modify or cancel my booking?
Yes, you can modify or cancel bookings through your account dashboard. For assistance, contact our support team.
What payment methods do you accept?
We accept M-Pesa, credit/debit cards (Visa, MasterCard), and mobile banking. All payments are secure and encrypted.
We're Here to Help
Don't hesitate to reach out. Our team is dedicated to providing you with exceptional support for your luxury BnB experience.